Rough sleeping outreach

Our Rough Sleeper Outreach team work collaboratively with Durham County Council to support people rough sleeping, and the hard-to-reach community in County Durham.

Support provided:

  • Supporting people who sleep rough to access services, including signposting to partner agencies
  • Supporting people currently accessing our services with access support, particularly those who may be without a safe and secure home or facing eviction
  • Developing relationships with partner agencies to improve service delivery overall across County Durham
  • Manage a caseload of people who meet the threshold for rough sleeping outreach support

To facilitate this, we work alongside partner agencies including Housing Solutions, CDLA (County Durham Lettings Agency), non-commissioned supported accommodation providers (such as Changing Lives and Jigsaw Recovery Project) and other key partner organisations.

Our team will:

  • Be present at regular drop-ins at community-accessible venues, such as Sanctuary 21, and the Reconnect Hub
  • Undertake ‘sweeps’ regularly, which involve verifying rough sleepers in the early morning
  • Attending meetings with key stakeholders such as accommodation managers to discuss upcoming and recent referrals to Durham County Council for people identified as sleeping rough in County Durham