Jobs
Join us. We are always looking for great people. We have a range of roles in our service across the spectrum of drug and alcohol work. We welcome applications from people who have lived experience of issues with alcohol and/or drugs. Please keep checking back as we add new roles all the time.
What’s in it for you?
- A competitive salary
- Generous annual leave entitlement
- Exceptional support, training and development
- Flexible working and family friendly policies
Current Vacancies
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Administrator/Receptionist
Contract type: Permanent
Salary: £25,877.80 - £28,453.69
Closing Date: 19 June 2026
We have an exciting opportunity for three Administrators to join our County Durham Drug and Alcohol Recovery Service (CDDARS).
Our administration team plays a vital role in supporting the delivery of high-quality services across County Durham. As an Administrator, you will provide professional reception and administrative support, helping to ensure the smooth day-to-day operation of our services while creating a welcoming environment for service users, colleagues and partner agencies.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong organisational skills and is passionate about making a positive difference in their local community.
About the Role
As an Administrator, you will be the first point of contact for many people accessing our services and will play a key role in ensuring service users receive a professional, supportive and compassionate experience.
Key responsibilities include:
- Providing a friendly, professional and confidential reception service.
- Managing enquiries received via telephone, email and in person.
- Maintaining accurate records and updating electronic systems.
- Supporting referral and appointment processes.
- Managing shared email inboxes and administrative tasks.
- Providing administrative support to operational teams across the service.
- Liaising with partner agencies and stakeholders.
- Supporting meetings, room bookings and minute taking where required.
- Assisting with data collection, reporting and quality assurance requirements.
- Maintaining office supplies and supporting the efficient running of service locations.
You will be based at either Saddler House or Whinney Hill but will be expected to provide support and cover across other County Durham services when required.
About You
We’re looking for someone who is organised, approachable and committed to delivering excellent customer service.
You will have:
- Previous experience in a customer-facing administrative role.
- Strong customer service and communication skills.
- Excellent IT skills, including Microsoft Office applications.
- Experience maintaining accurate records and using electronic systems.
- The ability to prioritise workload and manage competing demands.
- A professional and confidential approach to work.
- The ability to work independently and as part of a wider team.
Desirable:
- Knowledge of drug and alcohol services.
- Knowledge of safeguarding principles.
- Experience using Theseus or similar case management systems.
- Experience of quality assurance processes and audits.
- A driving licence and access to a vehicle.