Additional Support Over the Festive Period
In this page, we have compiled a range of different places where you can find extra support outside of our service, in a range of different areas.
Crisis are the national charity for people experiencing homelessness. You can contact their free helpline on 0808 800 4444. Their helpline opening hours are:
Monday – Friday, 8am – 5pm – closed on bank holidays.
The Trussell Trust are a national community of foodbanks, with 1,400 locations across the UK. They provide food and practical support to anyone.
If you need emergency support, you can complete a contact form at https://www.trussell.org.uk/contact-us or call The Trussell Trust on 01722 580 180, or their County Durham foodbank on 0191 303 7559.
Shout is a free, confidential mental health text service, available 24/7.
Text ‘Shout’ to 85258.
Samaritans provide emotional support to anyone in emotional distress, or experiences challenges with their mental health.
You can contact the free helpline at 116 123. The Samaritans helpline is available 24 hours a day, 365 days a year.
Support from Mind is available to anyone who is struggling with their mental health.
You can contact the helpline for free at 0300 123 3393.
The helpline is open Monday – Friday, 9am – 6pm – closed on bank holidays.
Papyrus is a UK charity dedicated to the prevention of suicide, and the promotion of positive mental wellbeing in young people.
You can contact their HOPELINE247 at 0800 068 4141.
CALM offer services, information and advice to anyone who is struggling.
Call their helpline at 0800 585858.
Durham Mental Wellbeing Alliance
The Durham Mental Wellbeing Alliance is a group of organisations working together to support people in County Durham with their mental wellbeing.
Call Durham Mental Wellbeing Alliance on 0300 304 5527.
Open Monday – Friday 9am – 5pm.
If U Care Share are here to listen and support emotional well being in young people and those affected by suicide.
Call 0191 387 5661, or text IUCS to 85258 for their free, confidential text service available 24/7.
Open Monday to Friday 9am – 5pm.
FRANK offers free information and advice about drugs.
Call FRANK on 0300 123 6600, or text 82111.
Citizens Advice provide a range of free information and advice on areas such as debt, money and benefits.
Harbour is a service that provides support to families and individuals impacted by domestic abuse.
You can call Harbour on 03000 20 25 25.
Durham County Council Housing Solutions
Local homelessness support. Call them on 03000 268000 (9-5) or call 01388 722538 out of hours.
Silvercloud provides 24/7 online mental health support tailored to you.
Sign up at www.cddars.silvercloudhealth.com/signup
Breaking Free Online is a confidential wellness and recovery support programme for alcohol and drugs.
Sign up at www.breakingfreeonline.com and use access code: Durham11.
Emergencies – 999/112
NHS non-emergency line – 111